Refund policy
Our 30-Day Money-Back Guarantee
We want you to feel confident about every AlphaHealth+ product you try. If you're not satisfied for any reason, you can request a full refund of the product price within 30 days of delivery — even if the bottle has been opened and partially used. We stand behind our products, so trying them is genuinely risk-free.
How it works
- The guarantee covers your first order of each product and applies to opened and unopened items alike.
- To keep it fair for everyone, refunds are limited to up to 2 bottles per product per customer.
- Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect (see below).
How to request a refund
- Email us at info@alpha-health.us with your order number and the reason for your return.
- We'll reply within one business day with return instructions and the return address.
- Once we receive the item (or, for opened product, confirm your request), we'll process your refund to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Returns are sent to: Alpha Health 6050 JFK Blvd E Apt 16J, West New York, NJ 07093
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a free replacement or full refund, including shipping — no return required in most cases.
Non-returnable situations
For safety and hygiene reasons we cannot accept:
- Products reported lost or damaged more than 30 days after delivery
- Orders beyond the per-customer guarantee quantity described above
Questions
Email info@alpha-health.us or call 919-381-2691, Monday–Friday. We're happy to help.
